Quality Management Systems (QMS)

Introduction to the Quality Management System

A documented Quality Management System has been established and implemented. In addition measures have been taken to ensure that this is understood, communicated and effectively maintained in order to meet the requirements of the Quality Management Standard BS/EN/ISO 9001:2008.

Quality Processes

Our Quality Management System relies on the eight quality management principles contained in ISO 9001:2008 to enable a continual improvement of our business, our overall efficiency and to make us capable of responding to customer needs and expectations.

  1. Customer focused organisation: - depends on our customers and is committed to understanding, anticipating and responding to every customerís requirements with product and service excellence.
  2. Leadership: - Leaders establish unity of purpose and direction, and create an environment in which people can become fully involved in achieving objectives.
  3. Involvement of people: - have created an environment, which makes every employee a team member and encourages participation in achieving our goals.
  4. Process approach: - The desired result is achieved by relating resources and activities to managed processes.
  5. System approach to management: - Identifying, understanding and managing a system of interrelated processes for a given objective contributes to the effectiveness and efficiency of the Quality Management System.
  6. Continual improvement: - Continual improvement is a permanent objective of the Quality Management System.
  7. Factual approach to decision making: - Effective decisions are based on the logical and intuitive analysis of data and information.
  8. Mutually beneficial supplier relationships: - mutually beneficial relationships between this company and its suppliers enhance the ability of both organisations to create value.

If you would like more information on our QMS, please contact us.